Two small words can make all the difference in the world in a customer’s experience. Seth tells another story of how this has had a direct impact on him.
The night clerk at Seth’s hotel helped him get the gym open at 4AM. He could have said “no” but he found a way to say “yes”.
There was no fanfare. No big TV commercial at the Super Bowl. But this hotel just faced a moment of truth in Seth’s eyes. If will probably face 1000 more throughout the day in the eyes of other customers.
Is your business up to this challenge?
That hotel couldn't have been the Westchester Marriott?
Posted by: Patrick D. Murphy | September 12, 2005 at 10:43 PM