Two small words can make all the difference in the world in a customer’s experience. Seth tells another story of how this has had a direct impact on him.
The night clerk at Seth’s hotel helped him get the gym open at 4AM. He could have said “no” but he found a way to say “yes”.
There was no fanfare. No big TV commercial at the Super Bowl. But this hotel just faced a moment of truth in Seth’s eyes. If will probably face 1000 more throughout the day in the eyes of other customers.
Is your business up to this challenge?