Part of the saga outlined below is my fault for not communicating properly (I left the “T” off of can’t).
However I do have a difficult time understanding why it takes so long for their customer service team to respond back to me. I also find it disconcerting that they use volume as an excuse for poor service.
If you are the help desk and you have high call volume isn’t that indicative of a larger problem - a bad or a confusing product?
Why would that be an acceptable reason for a delay in fixing the problem?
Companies that think this way go out of business quickly.
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