TypePad Response Time – About 17 Hours

Why does it take typepad 17 hours to respond to issues?  Below is the latest on the trackback failure on my blog.  I originally reported this on 10-19-05.

On Oct 22, 2005 8:16:17 PM, you (David) said:

Please confirm that you are working on both issues:

1) My ability to post trackbacks on other typepad weblogs
2) Other bloggers posting trackbacks to my weblog

Thank you,

David Lorenzo

On Oct 23, 2005 1:49:03 PM, TypePad Customer Support said:

Hi David,

Yes, we're actively working on both of these issues. We're in the process of determining what exactly is causing the problem so that the development team can correct it. We appreciate your patience. We'll update this ticket when we hear anything new about this.

Thanks,
Colleen